Booking & Availability

How far in advance should I book?

We recommend booking as early as possible, especially during peak wedding and event seasons. Popular inventory and dates can book out quickly.

Do you require a deposit?

Yes. A non-refundable retainer is required to secure your event date and rentals.

When is the final payment due?

Final payment is typically due 7–14 days before the event date.

Can I make changes to my order after booking?

Yes — changes can usually be made up until a certain cutoff date based on inventory availability.

Is there a minimum order requirement?

Depending on delivery location and event type, minimums may apply.

Delivery & Setup

Do you deliver and set up?

Yes. We offer delivery, setup, styling, and breakdown services depending on your event needs.

What areas do you serve?

We primarily serve the Greater New Orleans area and surrounding regions.

What time will delivery and pickup occur?

Delivery and pickup windows are coordinated prior to the event based on venue access and scheduling.

Do I need to be present for delivery?

We recommend having a designated contact available during delivery and pickup.

Do you handle breakdown after the event?

Yes, breakdown services can be included depending on the rental package selected.

Rentals & Styling

Can I see the rentals in person before booking?

Yes! — showroom visits or consultations may be available by appointment.

Do you offer custom styling or design help?

Absolutely. We love helping clients create unique, elevated event designs.

Do you offer full event styling?

Yes — beyond rentals, we can assist with layout direction, styling details, and creating a cohesive event atmosphere.

Can you create a custom rental package?

Absolutely! We love curating tailored packages based on your venue, guest count, and vision.

Can rentals be used outdoors?

Some items can be used outdoors with proper conditions and approval.

What happens if rental items are damaged?

Clients are responsible for damaged, lost, or excessively stained items during the rental period.

Do linens need to be cleaned before return?

No — standard cleaning is included. We simply ask that linens are shaken free of debris and kept dry.

Weddings & Events

Do you work with weddings only?

No — we also provide rentals for birthdays, corporate events, baby showers, private dinners, brand events, and more.

Can you match my event theme or color palette?

Yes. We work closely with clients to curate pieces that complement their vision and aesthetic.

Do you work with planners and venues?

Yes — we frequently collaborate with planners, coordinators, photographers, and venues.

Policies

What is your cancellation policy?

Retainers are non-refundable. Additional cancellation terms are outlined in our rental agreement.

What happens if it rains during my outdoor event?

Weather-related contingency plans should be discussed in advance for outdoor setups.

Are candles or open flames allowed on linens?

Flame height must not exceed container height to prevent damage fees. Also, this policy is subject to the guideline and layout of the location / venue.