Booking & Availability

-How far in advance should I book?

We recommend booking as early as possible, especially during peak wedding and event seasons. Popular inventory and dates can book out quickly.

-Do you require a deposit?

Yes. A non-refundable retainer is required to secure your event date and rentals.

-When is the final payment due?

Final payment is typically due 7–14 days before the event date.

-Can I make changes to my order after booking?

Yes — changes can usually be made up until a certain cutoff date based on inventory availability. 

-Is there a minimum order requirement?

Depending on delivery location and event type, minimums may apply.

Delivery & Setup

-Do you deliver and set up?

Yes. We offer delivery, setup, styling, and breakdown services depending on your event needs. 

-What areas do you serve?

We primarily serve the greater New Orleans area and surrounding regions. 

-What time will delivery and pickup occur?

Delivery and pickup windows are coordinated prior to the event based on venue access and scheduling.

-Do I need to be present for delivery?

We recommend having a designated contact available during delivery and pickup.

-Do you handle breakdown after the event?

Yes, breakdown services can be included depending on the rental package selected.

Rentals & Styling

-Can I see the rentals in person before booking?

Yes — showroom visits or consultations may be available by appointment.

-Do you offer custom styling or design help?

Absolutely. We love helping clients create cohesive, elevated event designs.

-Can rentals be used outdoors?

Some items can be used outdoors with proper conditions and approval.

-What happens if rental items are damaged?

Clients are responsible for damaged, lost, or excessively stained items during the rental period.

-Do linens need to be cleaned before return?

No — standard cleaning is included. We simply ask that linens are shaken free of debris and kept dry.

Weddings & Events

-Do you work with weddings only?

No! — we also provide rentals for birthdays, corporate events, baby showers, private dinners, brand events, and more. Reach out to us and we can handle all of your event needs.

-Can you match my event theme or color palette?

Yes! That is our specialty. We work closely with clients to curate pieces that complement their vision and aesthetic.

-Do you work with planners and venues?

Yes! — we frequently collaborate with planners, coordinators, photographers, and venues.

Policies

-What is your cancellation policy?

Retainers are non-refundable. Additional cancellation terms are outlined in our rental agreement.

-What happens if it rains during my outdoor event?

Weather-related contingency plans should be discussed in advance for outdoor setups.

-Are candles or open flames allowed on linens?

Open flames must be properly contained to prevent damage fees.

Services

-Do you offer full event styling?

Yes — beyond rentals, we can assist with layout direction, styling details, and creating a cohesive event atmosphere.

-Can you create a custom rental package?

Absolutely. We love curating tailored packages based on your venue, guest count, and vision.

-What makes your company different?

We focus on refined details, elevated presentation, and creating intentional event experiences that feel warm, timeless, and memorable.